If a client is not present at a session, what should you do first?

In situations where a client is not present for a scheduled session, it is important to follow appropriate protocols to ensure effective communication and a professional approach. The recommended action of waiting for a set period, such as 15 minutes, before contacting the client is grounded in the principle of giving the client a reasonable amount of time to arrive. This timeframe acknowledges that there can be various unforeseen circumstances that may cause a client to be late.

By waiting and then reaching out to the client, you show respect for their commitment to attend while also taking responsibility for maintaining communication. This approach allows you to confirm whether the absence is temporary or if a reschedule is necessary. Taking this step ensures that you uphold the integrity of the therapeutic relationship and provides an opportunity to understand the client's situation better.

This method emphasizes the importance of patience and professional interaction. It sets a standard for how absences are handled, fostering a supportive environment where clients know they are valued and their participation is important.