What is classified as a staff cancellation?

A staff cancellation occurs when a behavior analyst or other trained staff member is unable to fulfill their scheduled appointment with a client. Cancelling an appointment on the day it is scheduled reflects a last-minute change that can significantly affect the client’s treatment plan and progress. It is considered an act of cancellation because it does not allow sufficient time for the client to adjust their plans or expectations.

In contrast, cancelling a session two days in advance or rescheduling an appointment usually provides enough notice for clients to adapt. Failing to show up for a session, while it also represents a disruption, does not involve an active cancellation process, thus making the same-day cancellation the clear classification of a staff cancellation in this context.